Emergencies
In Surgery Hours
- (Mon-Friday – 7.45 am – 6 pm)
Urgent medical problems that cannot wait for the next routine appointment may be seen as ‘extras’ on the day of request. A specific doctor cannot be guaranteed. ‘Extras’ are seen in addition to pre-booked consultations so patients may have to be prepared to wait. Please do not request an urgent consultation for routine matters.
Please remember that telephone advice is available daily at the end of morning surgery (normally around 11.30am).
Out of Hours and Weekend
(Mon-Thurs 6pm – 8.30 am and weekends Friday 6pm – Mon 8.30am)
What to do when your GP practice is closed:
- If it’s a life-threatening emergency call 999
- If you need medical help but it’s not an emergency call 111
During normal practice opening hours, the practice remains your first point of contact for all routine requests.
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year
When to call 111
You should call 111 when:
- You think you need to go to A&E or to another NHS urgent care service
- Your GP surgery is closed and you need healthcare advice
- You don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
Sunderland Extended Access Service
Evenings Weekends Bank Holidays
Sunderland Extended Access Service
If you need to see a GP in the evening, at weekends or on bank holidays, Sunderland’s Extended Access Service can help.
Run by local GP’s, the Extended Access Service is a convenient way to see a doctor at a time to suit your busy lifestyle.
www.sunderlandccg.nhs.uk
Convenient Service
- Five handy locations in the Sunderland area, including Houghton and Washington.
- Staff can check your GP practice records about your health records if needed, unless you have opted out of record sharing.
Making an appointment
- To make an appointment, contact your GP practice.
- If you can’t contact your practice, you can call NHS 111 where advisors will help you get the care you need. This could include making an Extended Access appointment that is the best option for you.
- Appointments available: Monday- Friday 6pm-8:30pm Weekends: 9am- 5:30pm Bank Holidays 10am-2pm
The urgent care centres in Sunderland are:
- Riverview Health Centre
- Southwick Health Centre
- Pallion Health Centre
- Washington PCC
- Houghton PCC