St Bede Medical Centre is a General Medical Services (GMS) practice.
Access
We provide routine appointments normally within a maximum of 2 working days and to provide daily telephone advice.
Chronic disease
We aim to provide high standards of care for patients with a variety of Chronic Diseases including Diabetes, Ischaemic Heart Disease, Hypertension, Heart failure, Respiratory Diseases and Strokes.
Prevention
Offer screening and assessment to patients at high risk of developing Ischaemic Heart Disease, Diabetes Mellitus and Hypertension.
Service Provision
Sunderland Clinical Commissioning Group is responsible for providing and developing primary medical services in the area.
They can be contacted at:
Pemberton House, Colima Avenue, Sunderland Enterprise Park, Sunderland SR5 3XB
Telephone: 0191 5128484
Rights and Responsibilities of the patient
You are entitled to be seen by a doctor within 48 hours. If you feel your illness is urgent you can be seen the same day. If you make an appointment, it is your responsibility to either attend or cancel. The practice would expect all patients to behave in a courteous manner towards staff.
Violent or Abusive Patients
We follow national guidance with regard to the above. Unreasonable behaviour towards staff or other person present on the practice premises will not be tolerated under any circumstances. The practice will not hesitate to remove you from the list and contact the police where necessary.
Data Protection
The practice is registered under the Data Protection Act 1998. patient information is only available to NHS personnel. Information would only be released to an outside agency. e.g solicitors requesting information after written consent was given.
Data Protection Registered Entry: Z7150743
How to make a comment or complaint
If you have a comment or complaint with regard to the provision of service at this practice, a suggestion box is available at reception or you can contact Mrs Andrea Fraser, Practice Manager. Any formal complaint should be put in writing to Mrs Fraser who will then follow the practice complaints procedure.